The financial industry is at its pinnacle, and technology is progressing at a breakneck pace. This benefits businesses, business owners, and consumers by allowing them to better manage their financial operations through the use of specialized software and algorithms that were first used on computers and are now gradually making their way to smartphones.
Guaranty Trust Bank, a leading financial institution in Nigeria, has introduced a self-service process that allows customers to report a Dispense Error, update their mobile number or email address, and block their debit card from any location without having to visit the bank.
With mobile payments, money transfers, loans, fundraising, and even asset management, fintech has forever changed the way banks do business. Account Reactivation, Referee Confirmation, BVN Linking, Account Opening, and Card/Token Request are all available through the Gtbank Self Service Portal.
The service not only provides a suite of traditional banking services with enhanced convenience, but it also includes a variety of non-traditional banking products that help customers gain better financial control.
HOW DO YOU UPDATE YOUR GTBANK MOBILE NUMBER OR EMAIL ADDRESS?
There are two ways for Gtbank customers to update their email address and phone number on their account without having to go to the bank: ATM Machine and Internet Banking
HOW TO USE INTERNET BANKING ON GTBANK TO UPDATE YOUR EMAIL AND MOBILE PHONE
1. Use your User ID and password to access internet banking.
2. Select “Self Service” from the menu bar.
3. Select “Update Customer Information” from the drop-down menu.
4. Select “New Request.”
5. Fill out the form that appears.
6. Type in your “secret question answer.”
7. Verify the accuracy of the information collected.
8. Select “Continue.”
9. Type in the “Token code”
10 To update your email automatically, click “Submit.”
mobile phone number
HOW TO USE THE ATM ON GTBANK TO UPDATE YOUR EMAIL AND MOBILE PHONE
1.Find the nearest GTBank ATM to you.
2.Place your card into the ATM machine.
3. Press “Proceed” after entering your “PIN.”
4. Choose “Complete another transaction.”
5. Select “More services” from the drop-down menu.
6. Click “Change Phone Number.”
7. Click “Proceed” after entering your “Mobile number.”
8. Press “Proceed” after entering “PIN.”
9. Verify the displayed phone number and press
To update your mobile number, click “Proceed.”
HOW DO I STOP MY GTBANK DEBIT CARD FROM BEING USED?
By dialing *737*51*10# from your registered mobile number, you can hotlist (deactivate) your debit card. You can also block your card using internet banking or an ATM by following the steps below.
HOW TO BLOCK GTBANK CARD WITH INTERNET BANKING
The procedure for blocking a naira debit card in Gtbank bank is simple, quick, and secure. Customers simply need to follow the steps below:
1.Use your User ID and Password to access internet banking.
2. Select “Cards” from the drop-down menu.
3. Select “Card Hotlist” from the drop-down menu.
4.Select “Request Reason” and “Card Number.”
5.Type in the secret question
6.Click “Continue” and enter the code generated by the token.
8.A pop-up screen will appear, confirming the deactivation of your Naira Mastercard.
HOW TO BLOCK A GTBANK CARD USING THE ATM OPTION
Blocking an ATM debit card is a simple procedure that does not require you to visit a bank. Simply follow the steps below to block an ATM debit card.
1.To perform a cardless transaction, press any key on the ATM.
2.Select “Cardless Hotlist” from the drop-down menu.
3.Input your phone number.
4.Enter the card’s last four digits to be deactivated/blocked/hotlisted.
5.The card has been successfully deactivated/blocked/hotlisted.
PERFORM ALL FINANCIAL SERVICES ON THE GTBANK SELF SERVICE PORTAL
Gtbank customers can use the Self Service Portal to perform a variety of financial services such as BVN Linking, Account Block & Unblock, Account Upgrade and Update, Referee Confirmation, and more by going to their website and selecting the service they want to use:
To do so, go to https://ao.gtbank.com/SelfServiceApp final/start.aspx on the website.