How to lock and unlock a lost, stolen, or damaged CommBank card

If your card is lost, stolen, or otherwise compromised in any manner, criminals will have an easier time breaking into your bank account. Because of this, Commonwealth Bank is making it even simpler for you to keep your account safe in an emergency situation by investing in high-level security measures. These measures are designed to reduce the number of fraudulent activities and ensure that your details and transactions are safe at all times.

You may now lock, cancel, and order a replacement card on the CommBank app or through NetBank. In addition, the CommBank app now allows you to manage your card and lock, cancel, and order a new card. When you freeze your account, you protect yourself from the risk of having fraudulent transactions made on your personal as well as your company accounts.

This article will provide answers to queries on the following topics: how to lock a CommBank card using the CommBank app or NetBank; how to cancel your card and obtain a replacement; how to request a card if it has been damaged; and how to regulate card security.

How If you have misplaced your CommBank card, you have the option to set a temporary lock on it. While you search for your card, you have the option of putting a simple temporary lock on it using any of the following two methods:

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How to Lock  CommBank card

CommBank app

1. Log on to the CommBank app
2. click Cards then swipe to find the right card
3. Tap the card then lock the card using the toggle
4. To lift the lock follow steps 1 and 2 tap the padlock then Unlock card

NetBank

1.Log on to NetBank then go to Settings
2. Under Card security & limits select Lost, stolen or damaged cards
3. Find the right card then click Manage
4. Select Lock card then click Confirm
5. To lift the lock follow these same steps

You can read: How to register for Commonwealth Bank Mobile app and online banking NetBank

Lost or stolen

You can Cancel your CommBank card and order a replacement in the following method

NetBank

1.Log on to NetBank then go to Settings
2.Under Card security & limits select Lost, stolen or damaged cards
3.Find the right card then click Manage
4.Select Cancel card then confirm your address is correct
5.Click Confirm

CommBank app

1.Sign on to the CommBank app
2. Click Cards then swipe to find the right card
3.Tap the card then Lost, stolen or damaged then Choose Lost or stolen then Confirm your address is correct
4. click Yes again to cancel your card and order a replacement

Damaged

CommBank customers can report their account when it got damaged and why they Continue to use the existing card before the damaged replacement arrives.

CommBank app

1.Log on to the CommBank app
2.Tap Cards then swipe to find the right card
3.Tap the card then Lost, stolen or damaged
4.Choose Damaged to order a replacement
5.Confirm your address is correct

NetBank

1. Sign on to NetBank then go to Settings
2.Under Card security & limits select Lost, stolen or damaged cards
3.Find the right card then click Manage
4.Select Replace damaged card then confirm your address is correct
5.Tap Confirm

Alo read: How to apply for Commonwealth Bank personal loan and requirement

Conclusion:

You can Securely lock your CommBank card using NetBank and CommBank app when you need to and unlock it again when you don’t. Use it to help minimize your spending while you’re working out the best financial decisions for you.

There is only one person in the world with the Superpowers needed to stop fraudsters from operating online and that person is YOU!

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